Shipping policy

OMRE aims to provide a clear and convenient delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase through our online store.

For shipping questions or order assistance, contact churleydulaneyzo5@gmail.com.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Processing may take longer during holidays, promotional periods, or times of unusually high order volume.

Order processing time is separate from shipping transit time.

2. Shipping Destinations

Available shipping destinations depend on the products ordered and the delivery services supported by our store.

The destinations available for your order will be displayed during checkout.

If your destination is unavailable, please contact our customer support team before placing an order.

3. Shipping Methods and Estimated Delivery

Available shipping methods and estimated delivery windows will be displayed during checkout.

For planning purposes, the following general estimates may be used if they reflect our actual shipping arrangements:

  • Order Processing: Generally 1–3 business days.

  • Standard Shipping: Approximately 5–10 business days after dispatch.

These estimates are not guaranteed delivery dates. Actual transit times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances.

Please refer to the shipping information shown at checkout for the options available to your order.

4. Shipping Fees

Applicable shipping fees will be calculated and displayed during checkout.

Promotional shipping offers, including free-shipping offers, are subject to the conditions shown at the time of purchase.

For international orders, customs duties, import taxes, or other charges may apply depending on the destination. Unless otherwise stated at checkout or required by law, these charges may be payable by the recipient.

5. Order Tracking

Where tracking is available, tracking information will generally be sent by email after your order has been dispatched.

Please allow time for the carrier's tracking system to update.

If you have not received tracking information within a reasonable period after dispatch, contact churleydulaneyzo5@gmail.com with your order number.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once order processing or shipment has progressed.

If your order has already shipped, contact our support team to discuss available options.

7. Delivery Delays

Delivery may be delayed by circumstances such as:

  • Carrier service interruptions.

  • Severe weather conditions.

  • Public holidays or peak-season demand.

  • Customs inspections or clearance procedures.

  • Incorrect or incomplete shipping information.

If your order has not arrived within the estimated delivery window, contact churleydulaneyzo5@gmail.com and provide your order number and tracking details, if available.

We will review the information and assist with the shipment inquiry.

8. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please check the delivery address, mailbox, building reception, or other usual delivery locations where applicable.

You may also contact the carrier to request additional delivery information.

If the package remains missing, contact our support team. We will review the available shipment information and explain the next steps in accordance with applicable law and our store policies.

9. Damaged or Incorrect Orders

If you receive an item that appears damaged, defective, or different from the item ordered, contact churleydulaneyzo5@gmail.com as soon as reasonably possible.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Photographs of the item and packaging, if available.

We will review your request and explain the available resolution, which may include a replacement or refund where appropriate.

10. Returned or Undeliverable Packages

Packages may be returned to the sender or handled according to the carrier's procedures if delivery cannot be completed.

If a package is returned to us, contact our support team to discuss the available options.

Any additional shipping charges or refund adjustments will be assessed according to the circumstances, our Return & Refund Policy, and applicable law.

11. International Orders

International shipments may be subject to customs inspections, import requirements, duties, and taxes.

Customers are responsible for complying with applicable import requirements and paying charges legally payable by the recipient, unless otherwise stated at checkout or required by law.

Customs processing times may vary, and we cannot guarantee a specific customs clearance date.

12. Contact Information

For questions about shipping, tracking, delivery delays, or order details, please contact:

Brand: OMRE
Email: churleydulaneyzo5@gmail.com

Please include your order number so we can assist you more efficiently.

Thank you for choosing OMRE.